FAQ's

Need help? Browse the FAQ's below to find answers to common questions.

Orders & Payments

• How do I place an order?
  You can place your order directly through our website or get in touch with our sales team by email or WhatsApp. Once your order is confirmed, we'll send you a confirmation email with all the details.
• What payment methods do you accept?
  We accept major credit and debit cards, bank transfers, and selected digital wallets. For bulk and B2B orders, invoice-based payment options are also available.
• Can I cancel or change my order?
  Yes, but only before your order enters production or is shipped. If you need to make any changes, please contact our support team as soon as possible.

Shipping & Delivery

• Do you ship internationally?
  Yes, we ship both locally and internationally. Delivery times vary depending on your location and product type.
• How long does delivery take?
  Local deliveries usually take 3 - 5 business days. Customized items may take 2 - 4 weeks to deliver.
• How can I track my order?
  Once shipped, you’ll receive tracking details via email or SMS.

Returns & Refunds

• What is the return policy?
  We offer a 30 - day return policy. Items must be unused, in original packaging, with tags and proof of purchase.
• How do I return a product?
  Contact us at info@uniswift.com. Once approved, we’ll provide return instructions and a shipping label.
  
• What if my product is damaged or incorrect?
  Contact us immediately with photos so we can fix it quickly.
• Are all items returnable?
  No. Customized products, sale items, and gift cards cannot be returned.

Customization & Bulk Orders

• Can I customize products?
  Yes. You can add logos, colors, names, and numbers to sports apparel and equipment.
• What is the minimum order quantity?
  It depends on the product, but usually starts from 10 to 20 pieces.
• How long does production take?
  Customized items typically take 2 - 4 weeks after design approval.
• Can I see a sample first?
  Yes, we can provide a sample or digital mockup for approval before bulk production.

Product Quality & Safety

• Are UniSwift products quality tested?
  Yes, all products are tested for durability, performance, and safety.
• Are products safe for kids?
  Yes, junior and mini sports products are made with child-safe materials.

Wholesale & B2B

• Do you offer wholesale pricing?
  Yes, for bulk buyers, retailers, teams, and organizations.
• Can I become a distributor or reseller?
  Yes. Contact our corporate sales team to discuss opportunities.

Customization Files & Artwork

• What file formats do you accept?
  We accept AI, PSD, PDF, SVG, and high-resolution PNG/JPG files.
• Can UniSwift help with design?
  Yes, our in-house team can assist with artwork and layout.

Customer Support

• How can I contact support?
  Email info@uniswift.com or use the contact form on our website.  
  
• What are support hours?
  Monday to Friday, during standard business hours.

Still Have Questions?

If you couldn't find the answer you were looking for, don't worry, we're here to help. Whether you need advice on customization, bulk ordering, shipping, or product selection, our friendly team is ready to assist.

Get in touch with us today, and we'll be happy to answer your questions.